How do I action a refund and/or return on an online order?
Parker products have a 14 day return policy for the below instances:
Any product purchased on this website can be returned to us as the suppliers, provided the product has not been damaged due to negligence by the purchaser. In such a case, the returned product will be replaced with the equivalent or fully refunded at the supplier’s expense within 10 days of receipt of returned product.
What are the available return methods for products purchased online?
| Johannesburg (Head Office) | Cape Town | Durban |
|---|---|---|
| 6 Pencil Park, Croxley Close | Cnr Borcherds Quarry & Bahrain Rd, | 70 Richard-Carte Rd, |
| Heriotdale | Airport Industria | Mobeni East |
| T: +27 (0) 11 677 0000 | T: +27 (0) 11 936 5200 | T: +27 (0) 31 462 2081 |
| Johannesburg (Head Office) |
|---|
| 6 Pencil Park, Croxley Close, Heriotdale |
| +27 (0) 11 677 0000 |
| Cape Town |
|---|
| Cnr Borcherds Quarry & Bahrain Rd, Airport Industria |
| +27 (0) 11 936 5200 |
| Durban |
|---|
| 70 Richard-Carte Rd, Mobeni East |
| +27 (0) 31 462 2081 |
How are reimbursements handled when an online order gets refunded?
Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT will be refunded to your nominated bank account.
Returns outside of the 14 day Return Policy period?
Should you wish to return a defective product outside of the 14 day return policy period; this will be covered by your warranty provided it is still within 2 years from date of purchase. Any product returned outside the warranty period will be subject to delivery fees and/or repair costs.
Two Year warranty for your Parker Product:
Your Parker product is sold with a two-year warranty from the date of purchase against defects in material and workmanship. Parker will repair or replace your product free of charge on the following conditions:
- Products returned under this warranty must be accompanied by a description of the defect together with a copy of the product’s proof of purchase and your full contact and delivery details: name, telephone, complete address.
- Products returned to Parker must be adequately packaged. Parker will accept no liability for goods lost or damaged in transit from the customer.
- Parker will have no liability for defects caused by accident, misuse, alteration or neglect.
- Parker accepts no liability for any consequential loss, damage or expense of any kind resulting from the use thereof.
- Parker pens are designed for use only with authentic Parker refills. This warranty does not cover any malfunction or damage caused by the use of third-party refills.
- This warranty does not affect your statutory rights as a consumer.
